Freenom.com is scum site who ignore their users.

Just recently registered domain and now they ignore me. In addition their supports are ignoring my request. All that I can't get is error pages.

Never uses them for any serious project.

Almost impossible to find support on their website, here the link: https://my.freenom.com/supporttickets.php However it is useless as you never will get any response.

Good luck and be happy.